Frequently Asked Questions
Need some information about delivery times or changing your order? No problem! See below for details.
Delivery Times
Delivery to the UK typically takes about 6 working days. There are a few things you can do to help speed up delivery:
- Payment in full to our account (pre-payment)
- Complete and correct payment information (credit card payments)
- Correct statement of purpose (order number) with bank transfers
- Complete delivery and invoice addresses
Delivery Costs
Delivery to the UK and most European countries depends on the total order value and is as follows:
- Order value: £ 0.00 - £ 21.90 = Delivery cost: £ 2.99*
- Order value: £ 21.91 - £ 106.90 = Delivery cost: £ 4.99*
- Order value: > £ 106.91 = Delivery cost: £ 7.99*
*Delivery costs are subject to change. Please take note at time of checkout.
Technical problems with your order
Ordering with Spreadshirt is problem-free with most browsers (e.g. Firefox, Internet Explorer, Opera etc.). If you do experience any technical problems, please let us know as soon as possible with details including the browser you use. Our Service team will work on solving your problem and will be in contact with you to help you place your order as quickly as possible.
Please send an email to service@spreadshirt.co.uk or get in touch (regular landline fees) at: +44 20 3137 2587, Mon-Fri 08:00 -17:00. We’ll get back to you within 24 hours.
Order confirmation not received
After sending your order, you will receive a confirmation email. This confirmation is sent within minutes of our receiving your order. If you do not receive this confirmation, it is most likely due either to a technical problem or an error in your email address (e.g. typo). In this case, please contact us immediately at service@spreadshirt.co.uk with the approximate time of the order and the shop name or URL.
Cancellation or changes to your order
After you've placed your order, you will receive a confirmation email. If you wish to change or cancel your order simply reply to that email or contact Customer Service at service@spreadshirt.co.uk. Please make sure to include your order ID number in all correspondences (this number is in your confirmation email). IMPORTANT: Please inform us immediately of any modification or cancellation; since we have very short processing time, chances may be that your order has already been sent.
Suggestions and Contacting FishingGiftShop.net
If you have any comments or suggestions, you can contact us by sending email to info@fishinggiftshop.net
